Privacy Policy

Introduction

Wundr Space Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us through our consultancy and collaborative work.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Information You Provide Directly

Contact Information:

• Name and business title
• Email address
• Phone number
• Company name and details

Service Engagement Information:

• Information provided through contact forms, booking systems, or email correspondence
• Project requirements and specifications
• Feedback and communications

Client Project Data:

• Information provided during consultancy engagements (system maps, workflows, documentation)
• Data shared for product development and prototyping
• Information necessary to deliver our services (Wundr Map, Wundr Lab, Salesforce Support)

Information Collected Automatically

Website Usage Data:

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and navigation patterns
• Device type and operating system

Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services (Wundr Map, Wundr Lab, Fractional Salesforce Support, KnowledgeOps)
• Respond to inquiries and schedule consultations or discovery calls
• Deliver consultancy services and collaborative projects
• Communicate about projects, updates, and service offerings
• Analyze and improve our website and service delivery
• Process payments and manage client relationships
• Comply with legal obligations and enforce our terms
• Send relevant updates about our services and ventures (with your consent)

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Communication and collaboration tools
• Booking and scheduling platforms
• Payment processing services
• Analytics and website performance tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Client Projects:

When working on collaborative projects, we may share relevant information with project team members, stakeholders, or partners as necessary to deliver our services. We will always inform you of such sharing and obtain appropriate consent.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers:

If Wundr Space is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Storage and Security

Storage:

Your data is stored securely using industry-standard cloud infrastructure with encryption at rest and in transit. Client project data is stored in secure, access-controlled environments.

Security Measures:

We implement appropriate technical and organizational security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

When personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your information at any time, subject to legal retention requirements.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information for certain purposes
• Restrict: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms (such as LinkedIn, booking systems, or partner sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification for significant changes (if you have provided your email address)

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wundr Space Ltd
Email: privacy@wundr.space
General Inquiries: hello@wundr.space
Website: https://wundr.space

Registered Address:
Wundr Space Ltd
Company Registration: 15698755 (England & Wales)
Merlin House, 4 Meteor Way, Daedalus Drive
Fareham, Lee-on-the-Solent PO13 9FU
United Kingdom

Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the "sale" of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us at privacy@wundr.space.

GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request access to your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Lodge a Complaint: You can lodge a complaint with your local data protection authority

Legal Basis for Processing: We process your personal data based on:

• Contractual necessity (to provide our services)
• Legitimate interests (to operate and improve our business)
• Legal obligations (to comply with applicable laws)
• Your consent (where explicitly provided)

To exercise your GDPR rights, please contact us at privacy@wundr.space.

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This privacy policy applies to all services provided by Wundr Space Ltd, including our website, consultancy services, and collaborative projects.